Terms of Service

Terms and Conditions for Medulla AI

---

Application of General Terms

• All existing terms and conditions of Medulla Supplies apply to Medulla AI users. These can be reviewed on our website or upon request.

---

Data Security and Privacy

• Any documents or data uploaded to Medulla AI are handled with the highest security and confidentiality standards.
• All data is encrypted during upload and storage to ensure its safety.
• Medulla AI does not derive any competitive advantage from the data you provide, and it will be used solely to generate accurate supply forecasts.

---

Human Decision-Making Retained

• While Medulla AI provides automated supply forecasts and ordering recommendations, the final decision to accept, amend, or decline an order remains with the user.
• Medulla AI serves as a decision-support tool, and users retain full control over their ordering process.

---

Amendments to Forecasted Orders

• Practices can review and modify any forecasted order before approving it. Changes may include adjusting quantities, adding or removing items, or cancelling the order entirely.

---

Liability Disclaimer

• Medulla AI operates using predictive algorithms based on historical data; while we strive for accuracy, errors or omissions may occur.
• Medulla Supplies is not liable for any inaccuracies, errors, or omissions in AI-generated forecasts, nor for any consequences resulting from these errors.
• Users are encouraged to carefully review all forecasted orders before approval.

---

Responsibility for Declined Orders

• If an AI-generated order is declined in full, it is the sole responsibility of the practice to ensure it has adequate medical supplies. Medulla Supplies accepts no liability for any disruptions caused by a lack of supplies in such cases.

---

Limitations of AI Functionality

• Medulla AI is designed to assist in supply forecasting and order automation, but is not a substitute for thorough inventory management or human oversight.
• Users are advised to cross-check forecasts and recommendations periodically to ensure alignment with their actual needs.

---

Termination of Use

• Medulla Supplies reserves the right to terminate access to Medulla AI for any user who violates these terms or abuses the system.

---

Updates to Terms

• Medulla Supplies reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes, and continued use of Medulla AI constitutes acceptance of the updated terms.

By using Medulla AI, users acknowledge and agree to these terms and conditions in full.

Terms and Conditions for Medulla Supplies Ltd

By browsing and using this website, you agree to adhere to the terms and conditions outlined here, which, in conjunction with our privacy policy, define our relationship with you regarding this website. Should you disagree with any part of these terms, please refrain from using our site. ‘Medulla Supplies Ltd’, ‘us’, or ‘we’ refers to the website owner with its registered office at Column House, London Road, Shrewsbury, Shropshire, SY2 6NN. Companies House registration No. 15426466 The term ‘you’ denotes the user or viewer of our website.

---

The following stipulations govern the use of this website:

---

• By using this website, you confirm that you are at least 18 years old.
• The content on this website is provided for your general information and use only and may change without notice.
• Always seek professional advice before purchasing or using any medical devices to avoid potential harm.
• This website employs cookies to track browsing preferences. If you permit the use of cookies, certain personal information may be stored and used by third parties.
• Neither we nor any third parties guarantee the accuracy, timeliness, completeness, or suitability of the information and materials found on this website for any particular purpose. You acknowledge the potential for inaccuracies or errors, and we explicitly exclude liability for any such inaccuracies or errors to the maximum extent permitted by law.
• You assume full responsibility and risk for using any information or materials found on this website. It is your responsibility to ensure that the products, services, or information available on this website meet your specific needs.
• We are not liable for late or delayed deliveries, nor their subsequent consequences.
• The website contains materials owned by or licensed to us, including design, layout, look, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, part of these terms and conditions.
• All trademarks on this website, not owned or licensed to the operator, are acknowledged.
• Unauthorised use of this website may result in a claim for damages and/or be a criminal offence.
• Occasionally, this website may include links to other websites, provided for your convenience to offer further information. These links do not imply our endorsement of the websites, and we hold no responsibility for their content.
• The use of this website and any disputes arising from such use are subject to the laws of England, Northern Ireland, Scotland, and Wales.
• Customers are responsible for any losses or delays caused by incorrect address details provided at checkout.
• If ordering from Medulla Supplies Ltd for personal/non-commercial use, the Consumer Contract Regulations apply. If ordering for business/commercial purposes, the Business-to-Business Terms & Conditions apply.

---

 

Consumer Contracts Regulations

The Consumer Contract Regulations apply solely to purchases made for personal, non-commercial use. They do not cover purchases made for commercial purposes or purchased by businesses.

---

Due to our rapid order processing, changes to orders cannot be made once they are placed. Although orders cannot be cancelled after they are placed, you may refuse delivery or contact us to request a cancellation after the order has arrived, depending on the items ordered.

---

How to Return Your Order

---

B2B Terms and Conditions

When placing an order with Medulla Supplies Ltd for commercial/business purposes, the Consumer Contract Regulations do not apply. Instead, you agree to adhere to B2B Terms & Conditions.

---

Credit Accounts and Payment Terms

---

• Credit accounts may be offered at our discretion, subject to credit status. We reserve the right to withdraw or limit these accounts at any time.
• Payment must be made within 30 days from the invoice date. Failure to pay within this period will result in your account being suspended, and no further orders will be processed until payment is received. We will seek recovery of any unpaid invoices from the company directors as registered on Companies House, and any incurred costs will be added to your outstanding balance.
• All goods remain the property of Medulla Supplies Ltd until fully paid.

---

Order Processing and Pricing

---

• Please verify order confirmations promptly to ensure accurate pricing and delivery addresses; we are not liable for errors.
• Prices are quoted excluding VAT and shipping costs.
• Changes to or cancellations of orders must be made in writing via email; verbal changes are not accepted.
• If an order has been sent for processing, amendments or cancellations may not be possible.
• Prices and product availability are subject to change without notice.

---

Product Information and Delivery

---

• Product descriptions and images are accurate to the best of our knowledge; however, manufacturers may alter products without prior notice, and we are not liable for such changes.
• Delivery dates are approximate, and we cannot be held liable for any losses resulting from late or lost deliveries.
• We reserve the right to adjust delivery charges and will not proceed without your confirmed acceptance of any changes.
• In the event of stock issues, we may substitute items with those of comparable quality and price.

---

Returns and Exchanges

---

Warranty and Liability

---

• Medulla Supplies warrants goods against defects in materials and workmanship for 12 months or as otherwise specified. Defective goods must be returned at your expense for repair or replacement, subject to our satisfaction upon inspection.
• Our warranty excludes issues from misuse, wear and tear, and unauthorised repairs.
• We are not liable for any defects, losses, or damages arising from the goods, except as explicitly accepted under these terms.
• All implied warranties or conditions are excluded to the fullest extent permissible by law.
• Except in cases of death or personal injury caused by our negligence, we are not liable for any indirect losses or damages.

---

Ordering Process

---

Making an Order

---

• You can place orders on our website at www.medullasupplies.co.uk or by calling our customer service team.
• Please double-check all details before placing an order, as we cannot cancel or modify it once it’s confirmed. If necessary, you may refuse delivery, and the courier will return the package to us. Provided no non-returnable items are included, a refund may be processed.
• Our website complies fully with PCI standards, ensuring that all payment information is securely encrypted.
• Orders can also be emailed to [email protected].
• Our office hours are from 9:00 AM to 4:00 PM, Monday to Friday. We are closed on weekends and Bank Holidays.
• We dispatch orders from 9:00 AM to 4:00 PM, Monday to Friday. Orders with Next Day delivery chosen before 2 PM should be delivered the following working day.
• An email confirmation will be sent for every order to the email address provided at checkout. Please ensure accuracy, as we cannot resend this confirmation.
• We accept all major credit and debit cards.
• Limited Companies may qualify for 30 Day Invoice Accounts, subject to status. All NHS organisations automatically qualify. For more details, please email [email protected].
• We strive to dispatch all orders placed before 4:00 PM on the same day, prioritising those with Next Day delivery. Please select this option if your order is urgent.
• While we aim to maintain immediate availability, manufacturing issues can cause delays. Availability is indicated on each product page, but we recommend verifying stock for urgent needs as offline orders may affect online availability.
• If an item is unavailable after you order, we will inform you via email. You can then wait for the item, choose an alternative, or cancel the item for a refund.
• Please note that product images are for illustration purposes only and do not constitute part of the product description. Medulla Supplies Ltd cannot be held responsible for any discrepancies between images on the website and the actual appearance of the product.
• Orders that include products shipped directly from the manufacturer are not eligible for free shipping.
• Prices displayed are an invitation to treat; if a price error occurs, we are not obliged to honour the incorrect price. Such orders will be cancelled and refunded.
• If there are issues with your payment (such as a bank decline or security concerns), we will contact you. We reserve the right to decline an order or insist that an order be shipped only to the registered address of the payment card.
• Missing parcels must be reported within 3 working days of the expected delivery date.
• When placing an order, you can either create an account to track orders and save your order history or check out as a Guest, which does not allow for order history tracking.

---

Payments

---

• Payment for your order will be charged in full to your selected payment method upon receipt. All products are subject to availability.
• We reserve the right to modify or revoke any discounts at any time.
• Only one discount can be applied per order; discount codes cannot be used in conjunction with other promotions or special offers.
• Free gifts are offered subject to availability, and we reserve the right to modify them as needed. All prices are exclusive of VAT, which is applied at the current rate, and are displayed in Great British Pounds Sterling.
• VAT is applicable to all orders within the UK. Certain products may qualify for VAT exemption; request it by contacting our customer service team. To claim VAT exemption on non-exempt products, individuals or organisations must provide appropriate documentation at the time of order.
• Ownership of all goods remains with Medulla Supplies Ltd until payment is received in full.
• Only one discount code can be used per order, and products already discounted may not be eligible for further discounts with a discount code.

---

Delivery

---

• The delivery cost for your order is displayed on the website.
• Orders over £100 excluding VAT qualify for free delivery, which is a 3-5 working day service. However, free delivery is not available to all areas of the UK. Areas such as Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, and remote areas like the Scottish Highlands & Islands are excluded from the free delivery offer.
• If your order is eligible for free delivery, you can pay an additional fee at checkout for next working day delivery, provided the order is placed before 2 PM, Monday to Friday. For regions such as Northern Ireland, the Channel Islands, the Isle of Wight, the Isle of Man, and the Scottish Highlands & Islands, we offer a 2-day transit service.
• If a courier is unable to deliver your order, it will be returned to our premises. We will hold undelivered orders for 14 days. If we cannot contact the customer within this period, we reserve the right to dispose of the goods.
• When your order is processed and dispatched, you will receive an email to the address provided with your order.

---

We process orders within the UK only.